Performance Courrier Inc. (“Performance Courrier”, “we”, “us”) is committed to protecting the privacy of its customers, website visitors, and anyone whose personal information we collect and process. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in connection with our courier, mail, and transportation services, as well as our website at performancecourrier.com.
This policy is written in accordance with the Act respecting the protection of personal information in the private sector (Act 25 / Act 64, Quebec), the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and other applicable Canadian privacy laws.
1. Who are we?
Performance Courrier Inc., a same-day courier and delivery company founded in 2000, serves Montreal, Quebec City, and surrounding areas. We offer our services to hospitals, laboratories, e-commerce companies, manufacturers, law and financial firms, airlines (AOG), and pharmaceutical and medical organizations.
Contact details of our Data Protection Officer:
Performance Courrier Inc.
2905, rue Joseph-A.-Bombardier
Téléphone : (450) 625-9090
Email : info@performancecourrier.com
2. Personal information we collect
We collect the personal information necessary to provide our delivery and logistics services. This may include:
2.1 Information that you provide directly
- Full name and contact details (email address, telephone number, postal address)
- Raison sociale et informations de compte lors de l’ouverture d’un compte professionnel
- Pick-up and delivery address
- Description du contenu des envois (le cas échéant, à des fins d’assurance ou de manutention)
- Payment and billing information
- Communications and correspondence that you send us
- Information relating to your application (CV, references, professional experience)
2.2 Information collected automatically
- IP address, browser type and information about your device when you visit our website
- Pages consultées, liens cliqués et temps passé sur notre site (via les témoins et les outils d’analyse)
- Données de suivi de l’expédition, y compris l’heure du ramassage, l’heure de livraison et la confirmation de signature
2.3 Information from third parties
- Information provided by client companies on behalf of their own customers (e.g., recipient addresses)
- Données de vérification d’identité provenant des fournisseurs de services de paiement
3. How we use your personal information
We use the personal information we collect for the following purposes:
Process, ship and finalize orders
Track shipments and provide proof of delivery
Manage your customer account
Process payments and issue invoices;
To communicate with you regarding your shipments, your account, or your requests
Send operational updates and notifications related to the service
Améliorer notre site Web, nos services et l’expérience client
Comply with legal and regulatory obligations;
Responding to complaints, disputes or legal proceedings;
Evaluate applications and manage working relationships;
4. Legal basis for processing
We process your personal information on the following basis:
Contract execution: to ensure our delivery and logistics services
Consent: when you have given your explicit consent (for example, when you subscribe to our newsletter)
Legal obligation: to comply with applicable laws and regulations
Legitimate interests: to improve our services, prevent fraud and protect our business
5. Disclosure of personal data
Nous ne vendons, ne louons ni n’échangeons vos informations personnelles. On peut les partager avec :
5.1 Service Providers
We use trusted third-party service providers to help us run our business, such as IT providers, payment processors, and fleet management systems. These third parties are contractually obligated to protect your information and use it only for the purpose of providing their services.
5.2 Business Clients
Si vous êtes le destinataire d’une livraison organisée par l’un de nos clients professionnels, nous pouvons partager la confirmation de livraison et les informations de suivi avec ce client.
5.3 Legal Requirements
Nous pouvons divulguer vos renseignements lorsque la loi, une ordonnance judiciaire ou une autorité gouvernementale l’exige, ou lorsque nous estimons que cette divulgation est nécessaire pour protéger les droits, la sécurité ou les biens de Performance Courrier, de nos clients ou d’autres personnes.
5.4 Transferts d’entreprise
En cas de fusion, d’acquisition ou de vente d’actifs, vos renseignements personnels peuvent être transférés à la partie acquéreuse, sous réserve des mêmes protections de la vie privée décrites dans la présente politique.
6. Cookies and website tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze traffic. Cookies are small text files placed on your device.
Types of cookies used:
Essential cookies: necessary for the proper functioning of the website (e.g., session cookies, booking forms).
Analytical cookies: help us understand how visitors interact with our website (e.g., Google Analytics).
Preference cookies: remember your language and display preferences.
You can disable cookies in your browser settings; however, this may affect the website's functionality and certain features. By continuing to use our website, you consent to our use of cookies as described above.
7. Data retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with any legal, accounting or reporting obligations.
Les documents relatifs aux envois sont généralement conservés pendant au moins sept ans à des fins comptables et légales. Les renseignements relatifs à votre compte sont conservés pendant toute la durée de notre relation d’affaires et pendant une période raisonnable par la suite. Les données relatives à votre consentement marketing sont conservées jusqu’à ce que vous retiriez ce consentement.
When your personal data is no longer needed, we securely destroy or anonymize it.
8. Security of personal data
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, modification, or destruction. These measures include:
SSL (Secure Socket Layer) encryption of data transmitted via our website
Access controls limiting employee access to personal data to only those individuals who need it to perform their duties.
Regular review of our information security practices
Although we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
9. Your privacy rights
Subject to applicable laws, you have the following rights regarding your personal information:
Right of access: request a copy of the personal information we hold about you.
Right of rectification: to request the correction of inaccurate or incomplete information.
Right to erasure: request the deletion of your information when it is no longer needed.
Right to withdraw your consent: withdraw your consent at any time when processing is based on it.
Right to file a complaint: file a complaint with the Commission d’accès à l’information (CAI) du Québec.
To exercise your rights, please contact us at info@perf.ormancecourrier.com. We will respond to your request within 30 days. We ask that you verify your identity before processing your request.
10. Protection of children's privacy
Nos services ne s’adressent pas aux personnes de moins de 14 ans. Nous ne recueillons pas sciemment de renseignements personnels auprès d’enfants. Si vous croyez que nous avons recueilli par inadvertance des informations concernant un enfant, veuillez nous contacter immédiatement afin que nous puissions les supprimer.
11. International Data Transfers
Your personal information is primarily stored and processed in Canada. In some cases, service providers may process data outside of Canada. Where applicable, we ensure that appropriate safeguards are in place to protect your information in accordance with the Canadian Privacy Act.
12. Third-party links
Notre site Web peut contenir des liens vers des sites Web tiers. La présente politique de confidentialité ne s’applique pas à ces sites. Nous vous invitons à consulter les politiques de confidentialité des sites tiers que vous visitez.
13. Changes to this privacy policy
Nous pourrions être amenés à modifier la présente politique de confidentialité afin de tenir compte des changements apportés à nos pratiques, à nos technologies, aux exigences légales ou à d’autres facteurs. La version mise à jour sera publiée sur notre site Web, accompagnée d’une nouvelle date d’entrée en vigueur. Nous vous invitons à consulter régulièrement cette politique.
Les changements importants seront communiqués aux titulaires de comptes actifs par courriel ou par le biais d’un avis sur notre site Web.
14. Contact us
For any questions, concerns, or requests regarding this privacy policy or the processing of your personal information, please contact:
Privacy Officer – Performance Courier Inc.
Address: 2905 Joseph-A.-Bombardier Street
Téléphone : (450) 625-9090
Email : info@performancecourrier.com
Website www.performancecourrier.com