{"id":3,"date":"2026-04-03T20:10:56","date_gmt":"2026-04-03T20:10:56","guid":{"rendered":"http:\/\/website-pcourrier.dkk.tqb.mybluehost.me\/?page_id=3"},"modified":"2026-09-16T11:57:27","modified_gmt":"2026-09-16T15:57:27","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/performancecourrier.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Performance Courrier Inc. (\u201cPerformance Courrier\u201d, \u201cwe\u201d, \u201cus\u201d) is committed to protecting the privacy of its customers, website visitors, and anyone whose personal information we collect and process. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in connection with our courier, mail, and transportation services, as well as our website at performancecourrier.com.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy is written in accordance with the Act respecting the protection of personal information in the private sector (Act 25 \/ Act 64, Quebec), the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and other applicable Canadian privacy laws.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Who are we?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Performance Courrier Inc., a same-day courier and delivery company founded in 2000, serves Montreal, Quebec City, and surrounding areas. We offer our services to hospitals, laboratories, e-commerce companies, manufacturers, law and financial firms, airlines (AOG), and pharmaceutical and medical organizations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact details of our Data Protection Officer:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Performance Courrier Inc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2905, rue Joseph-A.-Bombardier<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00e9l\u00e9phone\u00a0: (450) 625-9090 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email\u00a0: <a href=\"mailto:info@performancecourrier.com\">info@performancecourrier.com<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Personal information we collect<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We collect the personal information necessary to provide our delivery and logistics services. This may include:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.1 Information that you provide directly<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full name and contact details (email address, telephone number, postal address)<\/li>\n\n\n\n<li>Raison sociale et informations de compte lors de l&#8217;ouverture d&#8217;un compte professionnel<\/li>\n\n\n\n<li>Pick-up and delivery address<\/li>\n\n\n\n<li>Description du contenu des envois (le cas \u00e9ch\u00e9ant, \u00e0 des fins d&#8217;assurance ou de manutention)<\/li>\n\n\n\n<li>Payment and billing information<\/li>\n\n\n\n<li>Communications and correspondence that you send us<\/li>\n\n\n\n<li>Information relating to your application (CV, references, professional experience)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2.2 Information collected automatically<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address, browser type and information about your device when you visit our website<\/li>\n\n\n\n<li>Pages consult\u00e9es, liens cliqu\u00e9s et temps pass\u00e9 sur notre site (via les t\u00e9moins et les outils d&#8217;analyse)<\/li>\n\n\n\n<li>Donn\u00e9es de suivi de l&#8217;exp\u00e9dition, y compris l&#8217;heure du ramassage, l&#8217;heure de livraison et la confirmation de signature<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2.3 Information from third parties<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Information provided by client companies on behalf of their own customers (e.g., recipient addresses)<\/li>\n\n\n\n<li>Donn\u00e9es de v\u00e9rification d&#8217;identit\u00e9 provenant des fournisseurs de services de paiement<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. How we use your personal information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We use the personal information we collect for the following purposes:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Process, ship and finalize orders<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Track shipments and provide proof of delivery<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Manage your customer account<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Process payments and issue invoices;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To communicate with you regarding your shipments, your account, or your requests<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Send operational updates and notifications related to the service<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Am\u00e9liorer notre site Web, nos services et l&#8217;exp\u00e9rience client<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Comply with legal and regulatory obligations;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Responding to complaints, disputes or legal proceedings;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Evaluate applications and manage working relationships;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Legal basis for processing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We process your personal information on the following basis:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contract execution: to ensure our delivery and logistics services<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consent: when you have given your explicit consent (for example, when you subscribe to our newsletter)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Legal obligation: to comply with applicable laws and regulations<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Legitimate interests: to improve our services, prevent fraud and protect our business<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Disclosure of personal data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous ne vendons, ne louons ni n&#8217;\u00e9changeons vos informations personnelles. On peut les partager avec\u00a0:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5.1 Service Providers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We use trusted third-party service providers to help us run our business, such as IT providers, payment processors, and fleet management systems. These third parties are contractually obligated to protect your information and use it only for the purpose of providing their services.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5.2 Business Clients<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous \u00eates le destinataire d&#8217;une livraison organis\u00e9e par l&#8217;un de nos clients professionnels, nous pouvons partager la confirmation de livraison et les informations de suivi avec ce client.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5.3 Legal Requirements<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous pouvons divulguer vos renseignements lorsque la loi, une ordonnance judiciaire ou une autorit\u00e9 gouvernementale l&#8217;exige, ou lorsque nous estimons que cette divulgation est n\u00e9cessaire pour prot\u00e9ger les droits, la s\u00e9curit\u00e9 ou les biens de Performance Courrier, de nos clients ou d&#8217;autres personnes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5.4 Transferts d&#8217;entreprise<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de fusion, d&#8217;acquisition ou de vente d&#8217;actifs, vos renseignements personnels peuvent \u00eatre transf\u00e9r\u00e9s \u00e0 la partie acqu\u00e9reuse, sous r\u00e9serve des m\u00eames protections de la vie priv\u00e9e d\u00e9crites dans la pr\u00e9sente politique.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Cookies and website tracking<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze traffic. Cookies are small text files placed on your device.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Types of cookies used:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Essential cookies: necessary for the proper functioning of the website (e.g., session cookies, booking forms).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Analytical cookies: help us understand how visitors interact with our website (e.g., Google Analytics).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Preference cookies: remember your language and display preferences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can disable cookies in your browser settings; however, this may affect the website's functionality and certain features. By continuing to use our website, you consent to our use of cookies as described above.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Data retention<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with any legal, accounting or reporting obligations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les documents relatifs aux envois sont g\u00e9n\u00e9ralement conserv\u00e9s pendant au moins sept ans \u00e0 des fins comptables et l\u00e9gales. Les renseignements relatifs \u00e0 votre compte sont conserv\u00e9s pendant toute la dur\u00e9e de notre relation d&#8217;affaires et pendant une p\u00e9riode raisonnable par la suite. Les donn\u00e9es relatives \u00e0 votre consentement marketing sont conserv\u00e9es jusqu&#8217;\u00e0 ce que vous retiriez ce consentement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When your personal data is no longer needed, we securely destroy or anonymize it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Security of personal data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, modification, or destruction. These measures include:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SSL (Secure Socket Layer) encryption of data transmitted via our website<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Access controls limiting employee access to personal data to only those individuals who need it to perform their duties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Regular review of our information security practices<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Although we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. Your privacy rights<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Subject to applicable laws, you have the following rights regarding your personal information:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right of access: request a copy of the personal information we hold about you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right of rectification: to request the correction of inaccurate or incomplete information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right to erasure: request the deletion of your information when it is no longer needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right to withdraw your consent: withdraw your consent at any time when processing is based on it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right to file a complaint: file a complaint with the Commission d\u2019acc\u00e8s \u00e0 l\u2019information (CAI) du Qu\u00e9bec.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise your rights, please contact us at info@perf.ormancecourrier.com. We will respond to your request within 30 days. We ask that you verify your identity before processing your request.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. Protection of children's privacy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nos services ne s&#8217;adressent pas aux personnes de moins de 14 ans. Nous ne recueillons pas sciemment de renseignements personnels aupr\u00e8s d&#8217;enfants. Si vous croyez que nous avons recueilli par inadvertance des informations concernant un enfant, veuillez nous contacter imm\u00e9diatement afin que nous puissions les supprimer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">11. International Data Transfers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your personal information is primarily stored and processed in Canada. In some cases, service providers may process data outside of Canada. Where applicable, we ensure that appropriate safeguards are in place to protect your information in accordance with the Canadian Privacy Act.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">12. Third-party links<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Notre site Web peut contenir des liens vers des sites Web tiers. La pr\u00e9sente politique de confidentialit\u00e9 ne s&#8217;applique pas \u00e0 ces sites. Nous vous invitons \u00e0 consulter les politiques de confidentialit\u00e9 des sites tiers que vous visitez.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">13. Changes to this privacy policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous pourrions \u00eatre amen\u00e9s \u00e0 modifier la pr\u00e9sente politique de confidentialit\u00e9 afin de tenir compte des changements apport\u00e9s \u00e0 nos pratiques, \u00e0 nos technologies, aux exigences l\u00e9gales ou \u00e0 d&#8217;autres facteurs. La version mise \u00e0 jour sera publi\u00e9e sur notre site Web, accompagn\u00e9e d&#8217;une nouvelle date d&#8217;entr\u00e9e en vigueur. Nous vous invitons \u00e0 consulter r\u00e9guli\u00e8rement cette politique.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les changements importants seront communiqu\u00e9s aux titulaires de comptes actifs par courriel ou par le biais d&#8217;un avis sur notre site Web.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">14. Contact us<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions, concerns, or requests regarding this privacy policy or the processing of your personal information, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Privacy Officer \u2013 Performance Courier Inc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Address: 2905 Joseph-A.-Bombardier Street<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00e9l\u00e9phone\u00a0: (450) 625-9090 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email\u00a0: <a href=\"mailto:info@performancecourrier.com\">info@performancecourrier.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Website <a href=\"https:\/\/performancecourrier.com\/en\/\">www.performancecourrier.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Performance Courrier Inc. (\u00ab Performance Courrier \u00bb, \u00ab nous \u00bb, \u00ab notre \u00bb) s\u2019engage \u00e0 prot\u00e9ger la vie priv\u00e9e de ses clients, des visiteurs de son site Web et de toute personne dont nous recueillons et traitons les renseignements personnels. La pr\u00e9sente politique de confidentialit\u00e9 d\u00e9crit comment nous recueillons, utilisons, communiquons et prot\u00e9geons vos renseignements&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"om_disable_all_campaigns":false,"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/performancecourrier.com\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/performancecourrier.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/performancecourrier.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/performancecourrier.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/performancecourrier.com\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":8,"href":"https:\/\/performancecourrier.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":13250,"href":"https:\/\/performancecourrier.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/13250"}],"wp:attachment":[{"href":"https:\/\/performancecourrier.com\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}